Azeem Mohammed
Customer Service Specialist @Wilson
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WORK HISTORY
Customer Service Specialist @Wilson
CA
EDUCATION
Conestoga College
Postgraduate Degree, Computer Science
ABOUT AZEEM MOHAMMED
With 5+ years of hands-on experience in IT support, technical troubleshooting, and digital transformation, I specialize in delivering seamless technology solutions for enterprise clients and end users. My expertise spans Microsoft 365, Azure, Active Directory, VMware, and ServiceNow, as well as advanced diagnostics for desktops, laptops, and networked devices.At Tech Mahindra, I led ServiceNow development and support initiatives for large-scale clients, streamlining IT workflows and ensuring minimal downtime. At [24]7.ai, I was the go-to technical resource for resolving complex customer issues across cloud storage, device synchronization, and multi-platform systems. My journey at Cognizant honed my digital marketing acumen, where I boosted campaign performance and client retention through data-driven strategies.I’m known for my proactive problem-solving, clear communication, and commitment to continuous improvement. I thrive in fast-paced environments whether remotely or onsite and am passionate about leveraging technology to empower teams and drive results.Currently seeking new opportunities in Canada (open to remote and onsite roles). Let’s connect if you’re looking for a dedicated IT support professional who can make a measurable impact on your organization.Core Skills: Windows | macOS | Linux | Intune | SCCM | Azure AD | Active Directory | O365 | AWS | DNS/DHCP/TCP-IP | Endpoint Protection | Microsoft Teams | Citrix | VMware | Asset Lifecycle | VIP Support | ITSM Tools.
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