Mohammed Taha
Operations & Client Success Lead @Product Faculty
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WORK HISTORY
Operations & Client Success Lead @Product Faculty
Toronto, CA
Client Engagement | Operations Support | Website Development | Cross-functional Teamwork | Multi-channel Support (Email, Chat):Provided phone and ticket-based support and helped users apply the software effectively in their daily. Managed support operations for the company\'s Learning Management System (LMS) and public website, serving thousands of product management students and alumni. Led a team of support specialists to resolve complex technical issues related to course access, platform functionality, and payment processing. Utilized data from support tickets to identify recurring issues and process improvement opportunities, leading to the automation of several key support workflows
EDUCATION
Ryerson University
Bachelor of Engineering (B.Eng.)
ABOUT MOHAMMED TAHA
I am a results-oriented Customer Support and Client Success professional with over 4…
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