Mohammed Zaid Shaikh
[Network Security Engineer] Zscaler | ZIA | ZPA | Sophos XG | Ruckus | Juniper | Cisco | Mi-fi | Aruba&Netgear
- Role
- Network Security Engineer at Capgemini
- Location
- South Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mohammed Zaid Shaikh
As a Network Security Engineer at Capgemini, I specialize in ZIA, ZPA, and ZDX…
Experience
Network Security Engineer
Jan 2024 — Present · Airoli, IN
Add/Remove IP/URL Changes in PAC file and App Profiles.• Creation of Sub Cloud for Specific Location and Projects.• Creation of SIPA Policy and Forwarding profile for Specific Projects.• Creation of PAC file and App Profiles for Specific Location and Projects.• Block of Malicious IP Address and URL over Zscaler.• Coordinated with Zscaler Support to resolve complex issues and implement new features and updates.• Performed Zscaler URL Recategorization, ensuring secure and appropriate access to web resources acrossthe organization.• Approximately in day-to-day activity I manage Incidences, SC task & RITM request related to Bypass URL orIP address, change the group location & add user in URL category on Zscaler.• Add IP, URL to access and whitelist for those all-SC task we need to create a change. To Create URLcategory, apply related policy for it to provide the access to user.• Performed routine troubleshooting and issue resolution, reducing incident response times and enhancinguser experience.• Handling ZIA Escalated Issues P1, P2 & P3, provided expertise in managing escalated ZIA, working closelywith cross-functional teams to resolve complex Zscaler-related issues.• Handled bridges for ZIA and ZPA activation, coordinating with internal teams and projects to facilitatesmooth and efficient activations.• Managed Incident Troubleshooting & Resolution and email monitoring, ensuring timely and effectiveresponses to ZIA/ZPA-related issues. identifying root causes and implementing solutions to prevent recurringproblems.• Documented build processes, configurations and ZIA and ZPA activation, ensuring clear and consistentprocedures across the organization.• Managed the Exception Tracker, ensuring exceptions were documented, tracked, and resolved withinservice level agreements.• Configured and managed advanced web security policies, including URL filtering, SSL inspection, andcontent filtering.
Education
Kalinga University, Raipur
BCA
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