Mohammed Yusuf

Customer Service Specialist @Securo

Manchester, GB

Answering customer’s questions through a variety of means such as phone calls, email, walk-ins, or online chat.2. Managing Customer accommodation with 1400 individuals, ensuring timely registration and account updates.3. Assisting over 55% of customers living in the venue with registration or key card updating.4. Filing maintenance complaints from individuals and making sure all complaints are addressed with over 25% boost in the management of customers’ concerns and wellbeing.5. Assisting with customers parcel registration and providing secure storage to ensure their safekeeping. Overall, being a customer service at Securo has developed my policy interpretation skills while ensuring seamless event execution and resolving customer complaints more efficiently. I have learned to apply my attention to detail to maintain accurate inventory records and these skills will enable me to efficiently create, update, and maintain HR documentation and ensure compliance with employment laws and regulations.