Mohammed Yaseen N
Customer Operations Manager at Microsoft - Ex. Nuance, Unisys and Oracle
- Role
- Customer Operations Manager at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohammed Yaseen N
I’m a dynamic and results-driven professional with 13+ years of experience spanning…
Experience
Customer Operations Manager
Aug 2024 — Present · Bengaluru, IN
As a Customer Operations Manager, I led the operational strategy for top strategic-500 customer accounts, serving as the central point of coordination across the customer engagement lifecycle. I orchestrated Microsoft resources to ensure flawless execution of commercial strategies and consistently delivered high-impact customer experiences across pre-sales, deal execution, and post-sales support. My leadership was instrumental in aligning internal stakeholders and driving measurable business outcomes.Key Responsibilities:1. Customer Engagement & Strategy Execution🤝 Act as a trusted advisor, aligning with customer strategy and enabling business value realization. Own the customer experience throughout the Enterprise Agreement lifecycle. Lead operational transactions and serve as the first point of contact for customer queries.2. Deal Management & Execution Collaborate with Commercial Executives (CEs), Account Executives (AEs), and Operations Deal Managers (ODMs) to manage deal construction and execution. Coordinate quote creation, contract packaging, and order submission processes. Ensure compliance with pricing, discounting, and licensing policies.3. Operational Excellence Drive resolution of post-sales issues including billing disputes, license key activations, and agreement revisions. Maintain high standards of documentation and process hygiene across all customer touchpoints. Support internal audits and continuous improvement initiatives.4. Cross-Functional Collaboration🤝 Partner with internal stakeholders including Sales, Finance, Legal, and Delivery teams to ensure alignment and timely execution. Participate in renewal planning, credit checks, and customer onboarding activities.
Education
Manipal University Jaipur
Master of Business Administration - MBA, Business Administration, Management and Operations
Bangalore University
Bachelor of Business Management, Business, Management, Marketing, and Related Support Services
2010 — 2013
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