Mohammed Yakhoob Hussain

Director, Product Support @Progress Software

Hyderabad, IN

In my role as Director Enterprise Product support, I Lead the Technical Support center in Hyderabad & Bengaluru for all Digital Experience Business unit products (Sitefinity, MOVEIT, WS-FTP, ShareFile, Podio, Right Signature) in APAC, EMEA & US shifts • Lead 6 Managers managing APAC, EMEA & US Shifts with overall headcount of 80 employees managing Product Support & Customer Service teams• Manage all aspects of operations in Hyderabad & Bengaluru Support center which includes multi shift Operations, Performance management, Hiring, Budget Allocation, Yearly Appraisals etc.• Involve in strategic decisions of the products with collaborations with Leaders from Engineering, Customer success, Sales, HR etc• Act as a Leadership point of contact for APAC region for external customers and Internal Stakeholders• Responsible to Hire and Develop the best in line with key Leadership principles, Create and implement a talent plan, performance and career management, learning and development and positive employee engagement• Support, coordinate and facilitate structured process improvement activities aligned to business goals, fosters a culture of continuous improvement, providing thought leadership to and influencing change at various levels in the organization• Participating in Global Weekly meetings to discuss performance & new Initiatives• Collaborate with Hyderabad core committee on Site Operations

ST Arnolds High School

MSC, Comp Science