Mohammed Waseem

About Mohammed Waseem

Results-driven Operations Professional with 10+ years of experience across e-commerce, ed-tech, and fintech industries. Proven track record of delivering high customer satisfaction (up to 90% CSAT, 10/10 NPS) and driving operational excellence through process optimization, root cause analysis, and team leadership.Skilled in managing cross-functional stakeholders, improving workflows, and scaling operations. Currently pursuing an MBA in Logistics & Supply Chain Management and Startups & SMEs, with a strong goal of transitioning into a more better responsibility oriented role like Operations Manager role.For now, I\'m currently exploring new opportunities as a Project Coordinator, Team manager or a similar senior-level administrative role. If you\'d like to discuss an opportunity, you may reach me directly at phone number: 72••••••37 or w••••••@gmail.comSKILLS & EXPERTISE:Client Services Delivery | Account Management | Executive Decision-Making | Team Leadership & Management | Coaching / Mentoring / Training | Policy & Procedure Development |Continuous Process Improvement | Maximising Customer Service | Service Level Agreements (SLA)| subject matter expert | Quality assurance | project management| Team management

Experience

1. Project Specialist - Data

   Cognizant

   Apr 2025 — Present · Bengaluru, IN

   Managed end-to-end global payment operations, ensuring compliance with SOPs and financial workflows* Optimized internal processes through gap analysis, improving workflow efficiency and turnaround time* Delivered tasks within strict SLAs while maintaining high accuracy and quality benchmarks* Collaborated with global stakeholders across time zones to resolve payment-related queries and escalations* Applied root cause analysis (RCA) to identify recurring issues and implement long-term solutions* End to end payment processing with final purchase order(PO) creation and Invoice.

Education

• Al-Ameen Institute of Information Science, Hosur Road, Near Lalbagh Mn. Gate, Bangalore-27

  BCA - Bachelor of computer applications, Computer Science

  2010 — 2013

• Vidya dayinee education society, Bangalore

  SSLC, Computer Software and Media Applications

  1996 — 2008

• Sheshadripuram Arts, Science & Commerce College, Sheshadripuram , Bangalore-20

  PUC, PCMC (computer sciences)

  2008 — 2010

Skills

• E-Commerce Consulting
• C++
• E-Commerce
• Business Process Outsourcing (Bpo)
• Customer Support
• Customer Service
• Customer Satisfaction
• Order Management
• Business Development
• Non-Voice Profile,
• Business Strategy
• Troubleshooting
• Microsoft Office
• Team Management
• Vendor Management
• Business-to-Business (B2b)
• Microsoft Excel
• Non Voice Support
• Order Management Management
• Microsoft Powerpoint
• Management
• C
• Sql
• Html