Mohammed Wahid

Senior Client Service Specialist- Coo-ese-global Operations @LTIMindtree

IN

Client Services -(Autodesk)Order & Post-Sales Operations:Executed manual order processing tasks including returns, contract extensions, and credit/debit adjustments.Managed Autodesk accounts, invoices, and user license provisioning.Handled complex asset and contract management activities such as contract merges and splits.Customer Support & Issue Resolution:Resolved activation and sign-in issues, ensuring seamless access to Autodesk products.Delivered license usage reports and account insights to customers.Investigated and resolved Autodesk Store order discrepancies, payment failures, and CPQ-related errors.Technical Troubleshooting:Provided support for cloud-based product issues including login failures, trial access, and hub configurations.Addressed SSO-related errors and guided users through resolution steps.Assisted with legacy product versions and trial access management.Customer Master Data Management:Created and maintained customer master records including sold-to, partner, AIC, and ADN accounts.Ensured data accuracy and compliance with internal governance standards.Escalation & Incident Handling:Managed high-priority cases involving potential product access loss or system outages.Coordinated with internal teams to resolve system issues and reduce response delays.Compliance & Information Governance:Promoted secure and compliant sharing of customer and partner data.Advised teams on privacy and legal considerations in customer communications.

HKBK Pre university.

II PUC

LAL BAHADUR SHAHSTRI FIRST GRADE COLLEGE.

Bachelor of Business Administration - BBA