Mohammed Usman
Leading Customer Success @ Zenoti |Alumni: Amazon, Swiggy & Flipkart
- Role
- Manager - Customer Succees at Zenoti
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohammed Usman
Worked with E-Retail biggies - Flipkart, Swiggy, and Amazon, ultimately gaining experience in B2B, B2C, Marketplace Catalog and Vendor Management. As an E-Commerce fanatic, I take pride in the domain knowledge I possess and always strive to bring 100% to the work I do.\"There\'s so much more to disrupt, all you need to do is work smart and solve the real world problems\"
Experience
Manager - Customer Succees
Dec 2024 — Present · Hyderabad, IN
Retain existing clients & enhance brand loyalty within our subscription-based business model.• Building value-based customer relationship• Gathering intelligent product feedback and recommendations from the customers• Developing customer-focused processes to ensure customer success• Applying domain expertise to close deals• Ensuring high user adoption of customer success management application• Implementing best practices to improve customer success• Ensuring smooth onboarding handoff
Education
Manipal Academy of Higher Education
Master of Business Administration (M.B.A.), Retail Management
2015 — 2015
Skills
- Crm
- Market Research
- Microsoft Excel
- Customer Service
- Operations Management
- Management
- Team Management
- Business Development
- Marketing Strategy
- Business Strategy
- Vendor Management
- E-Commerce
- Leadership
- Training
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