Umair Khan
Lead Salesforce Developer@ Bell and Howell
- Role
- Lead Salesforce Developer at Bell and Howell
- Location
- Niles, IL, US
- LinkedIn followers
- 500 followers
About Umair Khan
Results-driven Salesforce Architect with over 11 plus years of experience delivering…
Experience
Lead Salesforce Developer
Jan 2021 — Present · NC, US
Architected and implemented scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning to support enterprise-wide service automation and logistics operations.• Designed and led integration of Salesforce with ERP systems (e.g, SAP), IoT platforms, and legacy systems using REST/SOAP APIs and middleware (e.g, MuleSoft), enabling real-time asset tracking and predictive maintenance.• Defined enterprise-level Salesforce architecture standards, governance models, and reusable frameworks to streamline CRM development and improve platform consistency.• Spearheaded DevOps and CI/CD strategy using Copado, Gearset, Jenkins, and Git, reducing deployment time and errors by over 40%.• Led a cross-functional team of developers, admins, and analysts; provided code reviews, architectural guidance, and mentorship to enforce best practices in Apex, LWC, and Flow development.• Partnered with business stakeholders across sales, service, operations, and IT to gather requirements, define technical roadmaps, and deliver solutions aligned with digital transformation goals.• Implemented robust data security and compliance frameworks using Salesforce Shield, ensuring adherence to GDPR, SOC2, and internal audit standards.• Conducted system health checks, performance tuning, and technical debt reduction initiatives, improving platform stability and user experience.• Championed the adoption of emerging Salesforce technologies such as Einstein AI, Flow Orchestration, and Omni Studio to drive automation and business efficiency.• Contributed to a 25% improvement in field service efficiency and a 30% reduction in case resolution time through intelligent workflows and mobile-first Salesforce solutions.
Education
Bachelor's From JNTU
Bachelor's degree, Computer Science
2009 — 2012
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