Mohammed Uddin
Senior Salesforce Architect/Developer at Epsilon
- Role
- Senior Salesforce Architect Developer at Epsilon
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Mohammed Uddin
I’m a Senior Full Stack Java Developer with 10 years of experience building scalable…
Experience
Senior Salesforce Architect Developer
Dec 2022 — Present · Houston, TX, US
Architected and implemented end-to-end solutions across Sales Cloud, Service Cloud, and Marketing Cloud, supporting global customer engagement, service automation, and campaign execution for Fortune 500 clients. Developed scalable custom components using Apex, Lightning Web Components (LWC), and Flow Builder, streamlining lead-to-case, case management, and personalized marketing journeys. Integrated Salesforce with enterprise systems (CRM, ERP, CMS) using REST/SOAP APIs, Marketing Cloud Connect, and MuleSoft, enabling real-time data synchronization and omni-channel personalization. Designed complex automation using Journey Builder, Automation Studio, and AMPscript to supporthigh-volume marketing campaigns, increasing conversion rates and customer retention. Customized Service Cloud Console, knowledge base, and case assignment rules to improve agent productivity and customer resolution times. Built dynamic dashboards and reports across Sales and Service Cloud to provide real-time insights into sales performance, case metrics, and campaign KPIs. Led Agile delivery teams, conducted architecture reviews, enforced Salesforce development best practices, and mentored junior developers across multi-cloud programs.
Education
JNTUH College of Engineering Hyderabad
Bachelor's degree, Computer Science
2009 — 2012
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