Mohammed Thameemul Ansari
Working Currently in Qatar Airways, Ex-IndiGo, Ex-Groupon
- Role
- Customer Service Agent at Qatar Airways
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohammed Thameemul Ansari
Working in World\'s Best No:1 Airline at Qatar Airways. Worked in India\'s Best…
Experience
Customer Service Agent
Feb 2023 — Present · Doha, QA
Handling Worldwide International Customer\'s Tax Calculations as per the countries and Base Fares of Airline standards and making revenue for the Company.* Professionally trained on the Amadeus system, Qatar Airways products, Privilege Club, and one world products and policies.* Handling International customer queries over the telephone, email, web chat, and social media.* Generating PNRs as per Cabin preference and booking tickets to the customers via the Departure control system and issuing itineraries.* Sell, up-sell, and cross-sell Qatar Airways products and services to the customers.* Maintaining KPIs as per Business Standards which include Customer Satisfaction, Quality assurance, Average Handling time.*Handling confidential and sensitive data with discretion, reducing the risk of fraud.* Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.* Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
Education
Dr.M.G.R Educational and Research Institute university
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
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