Mohammed Tahir

About Mohammed Tahir

Passionate about optimizing insurance agency operations, we provide end-to-end back-office support—from entering prospects into the system to policy binding. Our services cover quoting, policy processing, certificates, endorsements, audits, and claims, all tailored to ensure seamless workflows and enhanced client satisfaction.Our team is proficient in industry-standard tools including Applied Epic, QQCatalyst, EZLynx, and AMS360. This expertise enables us to efficiently manage and streamline insurance processes while ensuring our clients understand their coverage and receive solutions tailored to their unique needs.Our Key Offerings: End-to-End Support: Full policy lifecycle management—from prospect intake to binding. Quoting & Rating: Accurate quote preparation using carrier data. Certificates & Renewals: Timely issuance and renewal management. Audits & Compliance: Support with policy audits and documentation accuracy. Comprehensive Documentation: ACORD forms and proposals aligned with carrier quotes. Client-Centric Service: Personalized solutions that enhance the client experience.With deep industry knowledge and a commitment to quality, we help insurance agencies focus on client engagement while we handle essential operational tasks.Previous Experience:I also bring experience as an SME and Onboarding Lead for RPO operations in the UK and USA markets. I managed full-cycle recruitment for both IT and non-IT roles, built strong client relationships, and implemented strategies to improve hiring efficiency.In onboarding, I led new client transitions—attending kickoff calls, explaining the RPO model, setting up accounts, deploying teams, and maintaining quality and performance metrics throughout the process.Core Strengths:Team leadership | Client relationship management | Process optimization | Strategic planningLet’s collaborate to streamline your operations. Reach me at t••••@fbspl.com.

Experience

1. Assistant Operations Manager - P & C Us Canada Insurance

   FBSPL

   May 2025 — Present · Udaipur, IN

   I currently manage a team of over 45 people, including Team Leaders, Assistant Team Leaders, Executives, Analysts, and Senior Analysts. I also oversee matrix management.I have experience leading teams through successful process transitions for large clients, covering everything from planning and execution to monitoring and closing. My main focus is on ensuring customer satisfaction and maintaining process compliance.I work on process improvement initiatives to boost efficiency and streamline operations.I have a strong background in Operations, Strategic Initiatives, Special Projects, Client Management, Problem Solving, Service Delivery, Program Management, Training, Quality, and Customer Support. I am skilled in leadership, building positive employee relations, and managing customer relationships.

Education

• Pune Institute of Business Management

  PGPBM, Marketing/Marketing Management, General

  2008 — 2010

• Mohanlal Sukhadia University

  Bachelor of Commerce - BCom

  2004 — 2007

• University of Pune

  Master of Personnel Management (MPM)

  2008 — 2010