Mohammed Sultan
Service Manager at Cognizant with expertise in IT services
- Role
- Service Manager at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohammed Sultan
With over 12 years of experience in IT service management, currently contributing as a Service Manager at Cognizant. Focused on aligning IT services with client objectives, ensuring SLA compliance, and managing major incidents to drive operational efficiency. Proficient in ITIL frameworks, Jira, and service delivery optimization, with a commitment to fostering client satisfaction through continuous improvement initiatives. At Cognizant, the team has successfully implemented service improvement plans, reduced incident resolution times, and enhanced process efficiency. Certified in ITIL, Scrum Master, and Six Sigma, leveraging these credentials to support cross-functional collaboration, streamline operations, and deliver measurable results. Dedicated to empowering teams and achieving organizational goals through innovative service strategies.
Experience
Service Manager
Mar 2024 — Present · Bengaluru, IN
Education
KTVR Knowledge Park for Engineering & Technology
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
2010 — 2013
Polytechnic Careers
Diploma, Electronics and communications engineering
2007 — 2010
Skills
- Network Operations Center (Noc)
- Bmc Remedy Ticketing System
- Mimo
- Hspa
- Ticketing
- Change Management
- Ipcm
- Telecom Bss
- High-Speed Uplink Packet Access (Hsupa)
- Netcool
- Nokia
- 3gpp
- Alarm Monitoring
- Ran
- Gnoc
- Sgsn
- Ericsson
- Ggsn
- Netact
- High-Speed Downlink Packet Access (Hsdpa)
- 2g
- Nortel
- Fault Management
- Fm Bss
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.