Mohammed Sulaiman
Consultant Nexthink, Nexthink Certified | ITIL Certified |Service Desk | EUC l Incident Management | IAM |Knowledge Management | Transition
- Role
- Consultant Nexthink at Wipro
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Mohammed Sulaiman
Results-driven Lead Consultant with 16+ years of expertise in Infrastructure…
Experience
Consultant Nexthink
Mar 2023 — Present · Chennai, IN
Manage and oversee Nexthink environments maturity, ensuring Collector health, Dex score optimization, license compliance, administration and proactive system monitoring, Use case Implementation, POCs etc.• Deploy and manage Nexthink patches, updates, and hotfixes, conducting thorough testing in the development environment before production rollout.• Lead the migration from on-prem Nexthink to Nexthink Infinity, overseeing the decommissioning of Nexthink Collector, Engine, Portal, and Finder.• Install, configure, and manage Nexthink components, including Collectors and Connectors, across Windows and macOS endpoints.• Develop advanced dashboards leveraging key metrics, KPIs, Alerts, Campaigns, and Remote Actions to monitor device health, application performance, network latency, and compliance.• Implement OneClick solutions for real-time remediation via Amplify in ServiceNow for L1/L2 support teams.• Develop and optimize custom scripts following Nexthink standards for remediation, data retrieval, and use-case analysis.• Successfully implemented three key use cases per quarter, contributing to an increase in Nexthink’s overall maturity score.• Conduct training sessions for support teams and stakeholders, driving Nexthink adoption and effective platform usage.• Manage technical documentation, including HLDs, LLDs, SOPs, and Nexthink Knowledge Base articles.• Lead proof-of-Value (POV) or (POC) initiatives for Nexthink expansion, covering the manufacturing domain, regional devices, and Nexthink Application Experience POV, VDI experience POV.• Collaborate with cross-functional teams, including SCCM, Network, Cloud, ITSM, GSD, and IAM, ensuring seamless integrations and operations.• Develop and maintain daily, weekly, and monthly checklists for Nexthink administration and monitoring.• Drive weekly governance calls with clients, providing task status updates and demonstrating Nexthink\'s value and ROI in monthly meetings
Education
B.S Matriculation School
10th Standard
Mazharuloom Collage
Bachelor of Business Administration (B.B.A.)
2005 — 2007
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