Mohammed Sulaimaan

About Mohammed Sulaimaan

Around 8 of IT experience in Application Managed Services > working with OnBase, developing complex solutions tailored to unique customer needs. I am proficient in all aspects including discovery, design, testing, installation, training, troubleshooting and optimization. Experience in OnBase application and managing associated projects. Excel at leveraging advanced OnBase application knowledge to optimize organizational processes and efficiently design processes to support business needs. Adept in bridging the gap between business requirements and technology solutions, ensuring seamless communication between stakeholders and IT teams. Modified existing workflows to meet changing business needs. Coordinated upgrades >> OnBase Workflow discovery, design, testing and implementations Unity Scripts. Experience in handling Major Incidents, escalations and problem management issues and reviewing trend analysis. Independently resolving highly complex technical issues within multiple technical areas. Have been interacting with the Business Leads to get the business requirements completed on time. Have been working on SQL Server 2008/12 to scale up on my technical skillets. Expertise in creation Dashboard reports (Accurate and timely administrative reporting (time, forecasts) Functional responsibilities: Requirements understanding, Writing SQL Queries to query the DB and troubleshoot DB related issues, writing training documents, training end users and SLK team members and providing production support in a 16/5 model. Involved in Customer satisfaction feedback analysis. Metrics Analysis at project level. Revision of the organization metrics goals by performing process capability baseline. Excellent being a System Admin Went through ITIL V3 training and certified Involved in Incident/Problem/Change and Release Management activities. Mentored less experienced team members by ensuring appropriate knowledge transfers. Managing all the Oracles ERP Applications Projects(MFSC vertical) Worked on HPSM ticket tool and ZenDesk respectively Deft at understanding business analysis principles, methods and tools.

Experience

1. Application Analyst Ii

   Amazon

   Oct 2020 — Present · Bengaluru, IN

   Experience in interacting/providing functional assistance to end/business users in HR OnBase System.• Skilled in analyzing business requirements, strategic direction & solutions to meet the objectives.• Employee life cycle maintenance in HRIS systems and drives the product’s performance.• Based on customer needs, help them with on various Implementations/configurations >> Which involves \"Application configuration, setting up Rules in Studio/Citrix/Doc comp templates, Security Set up, Adding Validation and creating work view object for document.• Participation in UAT for new changes – Preparing Design document, Test Plan – Data Staging for UAT testing, deciding the Cut over plan, preparing User guide & uploading the release notes.• Majorly working on Document Composition module.• Implement document capture workflows involving >> Scanning, DIP, Sweeps. that include routing documents into workflow life cycles.• Manage User group/User access and worked with user to troubleshoot the issues Troubleshoot, identify and resolve issues reported by users.• Install, test and upgrade OnBase software as required (in DEV, Test and Production environments)• Expertise in creating Keywords, Document Type Group, File Formats, Document types, Disk groups, folders, autofill’s, keyword type groups, Cascading datasets, Custom Queries, Cross – References.• Developed Workflow solution using OnBase Studio. After rigorous testing and feedback from end users they are deployed in our production environment.(E.g. handling approval and rejection Processes, notifying users upon documents going to expire)• Responsible for running scheduled reports and create new reports for employee level audit to analyze & ensure data in PeopleSoft is accurate & as per Data Management Rules.• Conducted demo for new functionalities to the business users when there is a new patch/build release.• Have been engaged in writing scripts in SQL to debug database related issues.

Education

• Impact College Of Engineering And Applied Sciences

  Diploma in Mechanical Engineering ( Machine Tool Technology ), Industrial Engineering

  2004 — 2007

• Impact College Of Engineering And Applied Sciences

  SSLC

  2003 — 2004

• Dr. Ambedkar Institute Of Technology

  Bachelor of Engineering (BE), Engineering/Industrial Management

  2009 — 2012