Mohammed Sufiyan
Problem solving | Planning & Execution | Profitability | Customer Experience Expert | Innovative Service Launch| System Readiness | Cross-functional Team Manager
- Role
- Category Lead at TVS Electronics
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Mohammed Sufiyan
Dedicated and results-driven Category Lead with over 7 years of experience in the e-commerce service marketplace. Proven track record of driving substantial revenue growth, enhancing profitability, and successfully managing teams in the Home Appliances, IT Product, and Maintenance categories. Adept at problem-solving, process implementation, and vendor/partner management. Seeking opportunities to leverage my expertise and leadership skills in a challenging role within the e-commerce or related industry.
Experience
Category Lead
Jan 2022 — Present · Chennai, IN
Leading operations, ensuring high CSAT in customer experience, and launching new consumer durable service offerings.Overseeing front & back-end system readiness aligned with business needs.Conducting trend analysis to maintain MIS for reducing TAT.Strategically planning customer retention initiatives and AMS programs.Successfully launching a mobile product using an aggregator business model.Effectively managing clients and cross-functional teams.
Education
Priyadarshini Engineering college, Vaniyambadi
Bachelor's degree, Electronic and communication engineering
2010 — 2014
Mazhar-ul-ullom higher secondary school, Ambur
Higher secondary school, Computer Science
2008 — 2010
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