Mohammed Shareyar

About Mohammed Shareyar

As a Business Manager at Wishup, I oversee daily operations, partner with stakeholders…

Experience

1. Business Manager

   Wishup

   Sep 2023 — Present · IN

   Streamlined Operational Efficiency:Spearheaded the development and execution of optimized workflows, resulting in a qualitative improvement increase in operational efficiency. Team Leadership and Development:Managed and mentored a diverse team of associates, fostering a culture of accountability and high performance. Delivered consistent coaching and training to upskill team members, achieving an improvement in service delivery quality. Client Relationship Management:Built and nurtured strong relationships with clients, ensuring tailored solutions met business objectives. Achieved an increase in client retention and satisfaction through proactive issue resolution and data-driven insights. Performance Analytics and Reporting:Monitored and analyzed key performance indicators (KPIs) across various client accounts. Utilized data-driven insights to improve team performance, resulting in enhanced productivity and alignment with client expectations. Cross-Functional Collaboration:Worked closely with sales, marketing, and product teams to refine service offerings and expand market reach. Played a pivotal role in aligning operational strategies with overarching business goals, contributing to an increase in revenue. Resource Allocation and Project Management:Directed resource allocation and prioritized tasks to ensure timely and successful project completion. Leveraged tools like Asana and Slack to maintain seamless communication and coordination across remote teams. Problem Solving and Risk Mitigation:Acted as a key point of escalation for critical client issues, resolving conflicts and implementing preventive measures to maintain service quality. Managed high-stakes situations with a focus on client satisfaction and operational continuity. Continuous Improvement Initiatives:Implemented innovative strategies to optimize processes and reduce costs, achieving qualitative improvement in operational expenses without compromising service quality.

Education

• Osmania University

  B.Com (Comp), Bachelors Of Commerce

  2013 — 2016

• Amjad Ali Khan College Of Business Administration

  Master of Business Administration - MBA, Marketing & Human Resource

  2017 — 2019