Mohammed Salman Pasha
Lead - Operations Excellence @Microland Limited
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WORK HISTORY
Lead - Operations Excellence @Microland Limited
Gurugram, IN
Managing IT infra and Incidents, Data center ops and SOC. Investigation analysis for downtime and preparingMIR/RCA.• Provided 24/7 infrastructure monitoring and issue resolution. Optimized operational processes to improve reliabilityand scalability• Integrating tickets with Sapphire ITSM. Debugging escalation tickets and root cause analysis on SLA breaches.• Preparing business module upgrades required to enhance BAU. Coordinated with cross-functional teams to resolvesystem outages.• Presenting WBR and QBR to the client and preparing requirements from the client for enhanced satisfaction.• Performing QA audits and sharing performance metrics to the team.• Involved in R&D for Continuous improvement of process and generation of Power BI dashboards for leadershipvisibility.• Handling a team of 22 GB engineers working on the project.
EDUCATION
Poornaprajna Education Centre,Bhadravathi
High School
Pesitm
Bachelor of Engineering (B.E.)
ABOUT MOHAMMED SALMAN PASHA
With over nearly 7 years of experience driving operational excellence across IT…
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