Mohammed Sahil
Customer service advisor
- Role
- Customer Service Advisor at Housemates
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Mohammed Sahil
Worked Customer Support Executive Customer Service and Operation Team Management: Ensure high quality of hires by way of monitoring process adherence, training and Certification. Always Ensured providing the best to the Team and Achieving the Targets as a Team Player. Learn the new internal tools providing the resolution through remote assistance to the unsatisfied Customers. Building Strong Relationship with Customer and the Company by setting Right Expectations. Responsible for the Day to Day activities for a Team Performance on Various Parameters such as Quality, AHT, Accuracy and Occupancy. In Short period of months learnt multiple processes in team & doing multiple works depending on requirements. Checking the boundaries for serviceable and non-serviceable areas. Define targets for the team members, drive, motivate & guide them towards achieving individual & team targets. Handle all escalation calls and ensure that customer is provided with proper resolution Monitor and coach OJT batches. Provide training support to upskill batch on process and product knowledge. Handling both “Seller & Buyer” Querirs like (Delay in Delivery, GST bill issue, Amount different, Extra Amount collected Etc)
Experience
Customer Service Advisor
Jun 2023 — Present · Bengaluru, IN
Education
Al-Ameen Arts, science & Commerece College, Hosur Road, Bangalore-27
B.com
2015 — 2018
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