Mohammed Rizwan
Senior Service Manager at Kia Coimbatore
- Role
- Service Head Aftersales at Ola Electric
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Mohammed Rizwan
Automobile and EV aftersales operations leader with 12+ years of experience across OEM…
Experience
Service Head Aftersales
Jan 2023 — Present · Coimbatore, IN
Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintainprofitabilityEnsure delivery of customers’ vehicles on timeCoach team members on ways to drive service sales, beneficial training program options, and customer service tacticsWork with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as neededMaintain a high level of customer satisfaction in all automotive service capacities to increase retention and referralsOversee all day-to-day job duties within the automotive service department with a focus on high employee and customer moraleGuide the management of all automotive service department paperwork, including repair orders, invoices, and maintenancerecords
Education
Sri Ramakrishna Polytechnic College - Company
Master's Degree, Automobile/Automotive Mechanics Technology/Technician
Polytechnic Careers
DAE, Automotive Engineering Technology/Technician
2010 — 2013
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