Mohammed Riyazuddin

Experience

1. Service Delivery Manager

   Cognizant

   Dec 2017 — Present · Hyderabad, IN

Education

• KPMG

  LSS Black Belt, Business, Management, Marketing, and Related Support Services

• Kakatiya University

  Bachelor’s Degree, Bachelor of Commerce

Skills

• Healthcare
• • Work Flow Compliance / Sla.
• • Responsible for Accounts Receivable / Collections.
• Team Management
• • Participate in the New Pilots Projects & Work Towards Proper Transition of Kno
• Business Analysis
• Customer Relationship Management (Crm)
• Screening
• Business Process Improvement
• Business Process Outsourcing (Bpo)
• • Provide Leadership and Focus to the Project Teams. Responsible for the Product
• • Presentation Skills.
• • Lead Team Leaders and Team Coaches to Efficiently Deliver Client Expectations.
• • Learn and Implement New Client Systems. Co-Ordinate and Organize Training for
• Bpo
• Management
• Rcm
• Process Improvement
• Employee Engagement
• • Identify Training Gaps in the Team and Develop a Plan with Dept. Trainer for R
• Talent Acquisition
• Performance Management
• • Timeline Deliverables to Client Reports (Daily, Weekly & Monthly).
• Us Healthcare
• • Manage Day-to-Day Activities Within the Team.
• Customer Service
• Revenue Cycle
• Outsourcing
• • Develop Processes to Improve Productivity and Quality of the Team.
• • Client Interaction (Verbal/Written) to Understand / Identify and Ensure Custom
• • Leadership Skills, Team Building, Evaluating Performance, Appraising Team, Enc
• • Strategizing / Planning / Projections.
• Vendor Management
• • Tracking and Maintaining Metrics for a Variety of Data Includes Productivity,
• Employee Relations