Mohammed Rasheed

Customer Service Executive @Cover-More

Uxbridge, GB

Handle enquiries by phone, email, messaging and provide advice and assistance to customers and partners regarding policy coverage, policy administration, new and/or existing claims- Deliver exceptional customer service to internal and external customers within company guidelines and regulatory obligations- Interpret policy coverage\'s and ensure that customer queries are dealt with in accordance with the relevant procedure/policy determining if coverages apply to claims submitted, escalating issues as needed- Support account queries, refunds, chargebacks, and payment failures- Protect customer data through security checks and log any data breaches- Achieving SLA’s and KPI’s.

Royal Holloway, University of London

Information Security

University of Surrey

Bachelor's degree, Sport & Exercise Science