Mohammed Rafi Shaikh

Group Manager-UC, Contact Center and Collaboration Services

Role
Group Manager-uc, Contact Center and Collaboration Services at HCLTech
Location
Dallas-Fort Worth, TX, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Mohammed Rafi Shaikh

Over 13+ years of experience in area of Cisco UC, Avaya VoIP, and Call Center tools and…

Experience

  1. Group Manager-uc, Contact Center and Collaboration Services

    HCLTech

    Aug 2022 — Present · Dallas-Fort Worth, TX, US

Education

  • Texas A&M University-Corpus Christi

    Master of Business Administration - MBA

  • Kendriya Vidyalaya

    High School Diploma

    1998 — 1998

  • Devi Ahilya Vishwavidyalaya

    Master of Engineering - MEng, Digital Communication (Electronics)

    2004 — 2006

  • Kendriya Vidyalaya

    Higher Secondary Deploma

    2000 — 2000

  • Rajiv Gandhi Prodyogiki Vishwavidyalaya

    Bachelor of Engineering - BE, Electronics & Comm. Engineering.

    2000 — 2004

Skills

  • H.323
  • Teamwork
  • Team Management
  • Session Initiation Protocol (Sip)
  • Routers
  • IT Service Management

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Mohammed Rafi Shaikh — Group Manager-uc, Contact Center and Collaboration Services at HCLTech in Dallas-Fort Worth, TX, US | Unifers