Mohammed Nafees

Lead Barista Maestro (Trainee Store Manager) @Costa Coffee

Began career at Costa Coffee in 2022 as a Trainee Barista. Demonstrated dedication and skill, leading to rapid advancement through the barista ranks. Promoted to Barista Maestro Trainee and subsequently to Lead Barista Maestro, responsible for overseeing operations and ensuring excellence in customer service at the Tooley Street location.Key Responsibilities:* Lead daily operations, ensuring smooth service, inventory management, and financial planning.* Developed sales forecasts and set targets to drive revenue and performance improvements.* Managed staff scheduling and resource allocation for optimal efficiency.* Oversaw store budget, ensuring cost control and adherence to financial targets.* Delivered exceptional customer service, addressing inquiries and enhancing the overall experience.* Trained and developed new baristas, fostering a high-performance work culture.* Focused on improving store performance, customer satisfaction (NPS), and operational efficiency.Key Achievements:* Barista of the Year 2023 for exceptional service, operational efficiency, and leadership.* Rapidly promoted from Trainee Barista to Lead Barista Maestro, demonstrating leadership and commitment.* Selected for the Store Manager Trainee program in record time within the City of London area