Mohammed Musthafa

About Mohammed Musthafa

Experienced as Operations Manager in Content Moderation AI Voice - Non Voice Inbound & Outbound, E-commerce, Customer Service, Collections, Lead generation, Email & Chat and Apps development in android. Responsible for achieving desired client KPIs and motivating the team to deliver the desired results. Fast learner of complex and diverse business issues and challenges through a curious mix of intuitive, analytical, and creative skills. Demonstrated strategic agility with broad knowledge and objectives to articulate a vision of possibilities and likelihood of their successes. Being involved in all the strategic discussions and meetings for process improvement. Heading the Compliance project with 15+ compliance parameters of monitory impact. Monitoring & Managing Production performance on a daily/Weekly/Monthly basis with respect to pre-defined KPI targets. Working with various support departments like Training, Quality, Audit, HR, Recruitment, Technology, Transport, and Facilities to ensure a smooth running of Operations. Maintaining high levels of performance on various Client & delivery level targets. Running day-to-day operational activities like Performance Management, Rewards & Recognition, Coaching & Feedback (Including people management and people development). Working with delivery excellence to ensure Continuous Improvement initiatives are taken and closed at the Team and process level.

Experience

1. Ops Manager

   Conneqt Business Solutions

   Mar 2024 — Present · Chennai, IN

Education

• Kendriya Vidyalaya

  Central Board of Secondary Education

• Sri Venkateswara University

  Bachelor's degree

• Aakash Junior College

  Board Of Intermediate Education A.P