Mohammed Muntasar
Customer Service Assistant @MSC Mediterranean Shipping Company
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WORK HISTORY
Customer Service Assistant @MSC Mediterranean Shipping Company
Secunderābād, IN
Process customer bookings and ensure all shipment details are accurately captured in the system.Communicate with clients regarding shipment schedules, delays, and documentation requirements.Coordinate with international agents and port offices to ensure smooth cargo movement.Respond to customer inquiries via email and phone, providing prompt and effective solutions.Liaise with internal teams (operations, sales, documentation) to ensure smooth shipment flow.Guide customers through MSC procedures, including export formalities and compliance.Escalate critical issues to the concerned departments for quick resolution.Build strong client relationships by delivering consistent, high-quality service. Contribute to customer satisfaction goals by maintaining service quality and responsiveness.Provide feedback to improve processes and enhance customer satisfaction.
EDUCATION
Loyola College
BCom - Bachelor of Commerce
Bannari Amman Institute of Technology
MBA - Master of Business Administration
ABOUT MOHAMMED MUNTASAR
As a Customer Service Executive at MSC in Hyderabad, I assist customers with their…
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