Mohammed Malaviya
Learner | Doer | Winner
- Role
- Vice President- Cvm Platform, Capability & Campaign Operations at Vodafone Idea Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mohammed Malaviya
Over 20 years of Telecom Experience with exposure to various functions like CSD-Contact Centre, Operation & Project Management, After Sales, Retail StoresMarketing-Devices, VAS and Data Products, Customer Value Management, U&R, Campaign Management, Segmentation, Consumer Segments
Experience
Vice President- Cvm Platform, Capability & Campaign Operations
Oct 2023 — Present · Mumbai, IN
Manage & lead CVM Platforms & Communication Channels, Integration,Project management Initiatives that Drives Consumer business Revenue thru Revenue Enhancement Initiatives, Customer Insights, NPS & Consumer Lifecycle Engagement - Develop & Integrate NBA AI/ML Models in the Campaign Platform, along with the Big Data Team- Lead the deployment Disruptive Innovations, Customer Oriented solutions bringing best service solutions & Capabilities to the business - Create Omni-channel Platform to deliver seamless campaigns across multiple channels (SMS, WA, RBM, Emails, Meta & Google Ads)- Role Involves Leading Key Business Partner Evaluations, Engagements, Collaboration, Seamless Project Management for CVM lead Transitions- Improve Campaign Efficiency with Preferred Channel, Preferred Time & Language- Manage Campaign Operations to deliver larger CVM & Marketing objectives
Education
Mumbai University Mumbai
Bachelor of Commerce - BCom, Accounting
H.R College
Bachelors, Commerce
1997 — 2002
Skills
- Bpo
- Cdma
- Wireless
- Service Delivery
- Customer Lifecycle Management
- Team Management
- Management
- Channel Partners
- Call Center
- Cross-Functional Team Leadership
- Managed Services
- Contact Centers
- Distributed Team Management
- Pre-Sales
- Crm
- Telecommunications
- Marketing
- Competitive Analysis
- Customer Experience
- Product Marketing
- Vendor Management
- Customer Satisfaction
- 3g
- Gprs
- Retail
- Customer Retention
- Gsm
- Customer Service
- Product Management
- Vas
- Operations Management
- Call Centers
- Business Development
- Mobile Devices
- Mis
- Sla
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