Mohammed Maaz

Experience

1. Team Lead Operations & Consultant Engagement

   Techforce Staffing, Inc

   Jun 2023 — Present · Hyderabad, IN

   Directed end-to-end operations and consultant lifecycle management, from initial onboarding to assignment completion, ensuring SLA and compliance standards.• Assessed consultant expertise across multiple domains, aligning talent pipelines with evolving business and stakeholder needs.• Established structured communication channels across consultants, team members, and trainers, improving coordination and reducing turnaround times.• Led document verification, compliance checks, and quality audits, ensuring readiness for client submission and regulatory alignment.• Oversaw preparation of professional profiles and optimized visibility strategies, improving placement outcomes and stakeholder satisfaction.• Collaborated with marketing and account managers to streamline profile releases and improve time-to-market metrics.• Provided leadership, coaching, and performance management for team members, fostering skill development and operational efficiency.• Implemented process improvement initiatives, refining workflows, reducing delays, and driving higher engagement effectiveness.• Monitored operational performance metrics (SLA, TAT, submission-to-selection ratio) and implemented corrective actions for continuous improvement.• Resolved escalations by aligning consultant concerns with organizational priorities, ensuring trust and engagement.• Designed and implemented tracking dashboards to provide real-time visibility into consultant performance, compliance, and operational metrics.• Coordinated cross-functional initiatives with internal teams (training, HR, and account management) to improve consultant engagement and retention.• Analyzed data trends and performance reports to identify gaps and drive targeted interventions for process optimization.• Supported change management initiatives, ensuring smooth adoption of new tools, workflows, and compliance practices.

Education

• Osmania University

  Bachelor of Commerce - BCom