Mohammed Jaffor

About Mohammed Jaffor

Assisted in project implementations by taking part in Networking of the Routers and Switches for Internet access, Printers, Dashboards & other monitoring devices. • Acquired and updated knowledge on systems and procedures of business processes being supported. • Ensured that work is completed in accordance with the specified SLA. • Identified and immediately escalated issues that are beyond Level 2 support. • Ensured that all systems requirement are met for New Migrations and Business Contingency Plans in coordination with the line manager. • Assisted Systems Engineers in maintaining routers switches server, desktop and software inventory as well as historical information on each asset. • Regularly liaised with Operations teams to identify trends and issues encountered on the production floor and provides this information to the IT team to ensure that these are addressed at the earliest possible time. • Regularly performed system backup – daily, weekly and monthly. • Efficient problem resolution and maximize the system availability was priority. • Strictly adhered to the set procedures and follow the guidelines.

Experience

1. Senior Analyst

   Deloitte

   Sep 2022 — Present · Hyderabad, IN

   Learning Operations Senior Analyst - Human Resource professional with rich experience into HR Program management, Training and Leadership Development, Corporate L&D, Leadership Planning, Talent Acquisition, Staffing, Employee Relations.Highlights of support:Creating Courses and Classes (trainings) in Deloitte Internal Systems (Learning Management Systems - SABA and CPE Tracking System) to manage CPE Credits for CPAs as per type (Virtual or Live) requested.Preparing reports for various purposes (Registration, Cancellation, Completions etc.)via SABA Analytics and TableauProduce and support virtual sessions on DLP (Deloitte Learning Platform) systemand Zoom.Addressing learner queries via Mails, SFDC system and ServiceNow tool.Ensuring class closures in the Deloitte systemExamine and transform business processes to optimize business goals.Collaborate and partner with stakeholders to understand their requirements andexecute to enhance the learner’s experience.Verify session details and links to ensure smooth delivery of virtual sessionsSending communications such as pre-work, facilitator, participant and logisticsmemos, etc.

Skills

• Data Migration
• System Deployment
• Servers
• Security
• Laptops
• Information Technology
• Vpn
• Mcitp
• Blackberry
• • Lan/Wan Administration • Project Management • Security Patches & Updates • I
• Ccna
• Infrastructure
• Troubleshooting