Mohammed Ismail
Customer Success Lead @ProManage.biz
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WORK HISTORY
Customer Success Lead @ProManage.biz
Chennai, IN
As a Customer Success Lead, I drive customer satisfaction, retention, and business growth by managing high-value accounts with an MRR of ₹5L+. My role is to ensure seamless collaboration between clients, product, tech, and operations teams while optimizing the overall customer experience.Key Responsibilities & Impact:Account Management – Handling strategic accounts, ensuring smooth onboarding, and long-term engagement.Customer Query Resolution – Coordinating with Product, Tech, and Operations teams to resolve customer concerns efficiently.Performance & ROI Analysis – Conducting weekly calls with clients to discuss key data metrics, performance insights, and ROI optimization strategies.Proactive Customer Support – Offering guidance and recommendations to help clients maximize the value of our solutions.Retention & Growth – Identifying opportunities for upselling and cross-selling to drive revenue expansion.
EDUCATION
Anna University
Master of Business Administration - MBA, Human Resources Management and Services
Anna University
Bachelor of Engineering - BE, Mechanical Engineering
Madras Christian College
High School Diploma
ABOUT MOHAMMED ISMAIL
Hey there! I’m all about exceeding goals and delivering outstanding results through…
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