Mohammed Irfan
Enabling High-Performance Teams | Driving Delivery Excellence for Managed Services | Ensuring Client Satisfaction
- Role
- Delivery Excellence Leader Global Managed Services at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohammed Irfan
I am Mohammed Irfan,a senior manager with 17 yrs of experience & expertise in Quality Management, Training, operations and strategy. I have played varied leadership roles in large corporates and startup ecosystems. Goal-oriented focused, and adaptable, I was instrumental in building efficient quality & training frameworks with continuous improvement techniques through Strategy & design thinking.A leader with powerful personal connections with the teams on the ground. He has led large versatile teams and is being seen as a positive leader with an ability to inspire individuals & teams.In my previous organization,I was a Senior Manager. spearheading support Quality Management, Partner Management, Strategy & Design, Escalations Management, Training & development, and custodian of Cx & Sx with a team size of over 4500 agents. In my last assignment as Senior Manager at Zoomcar, I was in charge of Support Quality & Training, Strategy & Design, and Customer Experience and was instrumental in running & growing the business alongside the Top leadership team. Prior to this, I was the Manager of Quality Management, Strategy & Design at Flipkart.
Experience
Delivery Excellence Leader Global Managed Services
Aug 2024 — Present · Bengaluru, IN
Education
Bangalore University
Bachelor of Commerce - BCom
2004 — 2007
Skills
- Windows 7
- Capa
- Iso 9000
- Service Delivery
- Business Analysis
- Powerpoint
- Microsoft Excel
- Quality Management
- Analytics
- Business Strategy
- Outlook
- Vendor Management
- Performance Management
- Crm
- E-Commerce
- Call Centers
- Business Development
- Html
- Operations Management
- Bpo
- Project Management
- Mis
- Lean Thinking
- Customer Service
- Customer Relationship Management (Crm)
- Process Improvement
- Microsoft Word
- Team Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.