Mohammed Imran
Director @Prodapt
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WORK HISTORY
Director @Prodapt
London, GB
EDUCATION
Anna University Chennai
B.Tech
SKILLS
ABOUT MOHAMMED IMRAN
21+ years of diverse experience in delivering projects and programs, long term contracts in managed services mode.• Expertise in harmonized IT Ops, N/W Ops, Cloud Platform Support solutions, IT Program Management, Test Management, Service Strategy, Service Design, Service Transition,and Continuous Service Improvements with strong emphasis on Improving Quality, Customer Focus and Relationship• Experienced IT Services Delivery Manager managing medium to large scale projects for Retails, Wholesale, B2B LOB’s - E2E (worth € 2M to 15M) from Scope, Budget, Schedule, Dev, Testing & ITIL Service Operations.• Working with major global Telecom Service Providers/Product companies across multiple countries including Virgin Media Ireland, Virgin Media UK, Liberty Global Europe (Amsterdam, NL), British Telecom UK, Oracle/MetaSolv USA & Windstream Comms USA, handling IT Projects, Test, Development, Service Delivery & Operations.• Achieved improved T2R time by driving Automation targets using GenAI solutions to project benefit and reporting Savings to project stakeholders• Performed ITIL Level 2 and Level 3 support for Applications running on the Data Technologies for a large Enterprise.• Coordinated with the development teams for the new implementations, Test and support readiness for IT, Network, Cloud & Data platforms• Responsible for deployments of new patches/codes for the platform and manage with the Team of Onsite and Offshore resources• Ensured contractual SLA/OLA\'s are met, highlighting potential risks, working to resolve issues and implementing effective Performance plans• Delivered projects in Offshore- Onshore model/Virtual Teams with quality vendor/stakeholder management skills and reporting• Delivered Level 1 & Level 2 applications support (ITIL® Certified) on a 24x7 basis tracking against business published KPIs across IT, N/W platforms• Service Transitioned (from the delivery readiness team to the permanent operational team) and handling managed services teams• Monitored and update IT & NOC team with all new and modified WLA/SLA from different vendors, operators and all internal/external departments• Established Problem Area resolutions by effective Problem Management process to mitigate recurring issues both on IT and N/w platforms
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