Mohammed Imran

Experience

1. Quality Lead

   IonIdea

   May 2009 — Present · Bengaluru, IN

   Professional Responsibilities & Key Contributions:As a versatile professional, I take on multiple roles within the organization to ensure efficient task execution by leveraging all available resources.Operational & Reporting Responsibilities:Generate various reports for clients and management, including incentive and productivity reports.Efficiently lead the Data Acquisition (DAQ) Team to ensure quality enhancement and process improvement in service delivery.Coordinate with vendors to ensure business requirements are met.Monitor overall project functionality and oversee the team\'s daily productivity, ensuring timely submissions and minimizing clawbacks.Maintain and update all reports related to daily operations, sharing insights with management and clients.Provide research support to the client-side DAQ Team, contributing to process improvement initiatives.Track county coverage and submission timelines to ensure compliance with expectations.Client Relations & Team Management:Build and maintain strong client relationships through regular communication and a proactive approach to support their business needs.Serve as a core member of the Employee Care Team, collaborating with HR to develop policies that motivate employees, support career growth, and enhance retention.Actively listen to team feedback and provide clear instructions to ensure alignment with business objectives.Deliver necessary training and develop strategic approaches to help the team achieve its goals.Leadership & Innovation:Recognized for introducing process improvements and innovations in internal/external reports, earning appreciation from both management and clients.Lead by example, maintaining a high standard of quality and professionalism, serving as a role model for the team.Demonstrate a commitment to leadership excellence, ensuring a strong professional reputation within the organization.

Education

• National Institue Of Technology from Vellore

  Diploma In Computer Applications

  2004 — 2005

• DR. C.V. Raman Unversity, Bilaspur (C.G.)

  Bachelor’s Degree

  2011 — 2014