Mohammed Hasan Shaikh
Customer Support engineer
- Role
- Customer Cum Technical Support at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mohammed Hasan Shaikh
Experienced Sales Engineer with a demonstrated history of working in the information technology and services industry. Skilled in SQL, Recruiting, Microsoft Office, Troubleshooting, and Vendor Management. Strong sales professional with a Graduation focused in Information Technology.
Experience
Customer Cum Technical Support
Mar 2024 — Present · Mumbai, IN
Responding to customer inquiries via phone, email. Resolving customer complaints and issues in a timely and professional manner.Providing product information, troubleshooting, and solutions.Offering personalized support and guidance.Identifying sales opportunities and upselling/cross-selling products.Meeting sales targets and contributing to revenue growth.Building customer relationships and retaining existing customers.Providing product recommendations based on customer needs.Troubleshooting technical issues with products or services.Resolving software or hardware-related problems.Providing technical guidance and training.
Education
Welingkar Institute of Management
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
University of Mumbai
Graduation, Information Technology
2009 — 2012
Skills
- Microsoft Office
- Talent Acquisition
- Sql
- Troubleshooting
- Html
- Software Installation
- Sourcing
- Microsoft Sql Server
- Vendor Management
- Management
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