Mohammed Hameed

Associate Director User Experience @UnitedHealth Group

Boston, MA, US

Directed a global team of 4 designers (with proxy leadership over 8–10 contributors), fostering seamless collaboration and ensuring design consistency across claims, payments, and document management experiences.• Designed an AI-driven claims submission interface that reduced average completion time from 20 minutes to 2 minutes and increased submission success rates to 98%, dramatically enhancing user efficiency.• Spearheaded the comprehensive redesign and UX strategy of the digital claims payment experience, eliminating friction points and enabling over $200M in scalable, user-centered transaction volume in 2024.• Consolidated multiple payment flows into a single intuitive interface, simplifying member interactions and significantly increasing satisfaction scores.• Reduced customer support call volume by redesigning digital claims touchpoints, improving self-service transparency, and empowering members to resolve issues independently.• Delivered UX improvements for 50M+ members by leading design efforts across high-impact product verticals, aligning solutions with business priorities and customer needs.• Cultivated a creative, psychologically safe design environment that strengthened engineering partnerships, streamlined workflows, and enhanced delivery speed and team morale.• Accelerated junior designer development through structured mentorship and real-time coaching, increasing team capability and shortening onboarding timelines.