Mohammed Hakkim

About Mohammed Hakkim

With over 15 years of experience managing global teams and operations across the US, UK, France, Singapore, and India, I specialize in driving operational excellence and process optimization within scientific supplies distribution, IT-enabled services (ITES), and business process services (BPS) environment.My expertise includes end-to-end order management, contract processing, and customer service operations, supported by strong working knowledge of SAP SD/MM/PP modules and Salesforce CRM for workflow and sales revenue recognition. I excel in leading process transitions, performance management, and resource capacity planning to ensure seamless service delivery and SLA compliance.Leveraging Lean Six Sigma, Kaizen, and Agile methodologies, I have successfully driven continuous improvement initiatives that enhance operational efficiency, reduce cycle times, and improve customer satisfaction. Skilled in stakeholder engagement, client relationship management, and cross-functional team leadership, I deliver results in complex, multi-geography environments.Currently targeting senior management roles in scientific supplies distribution, ITES, or BPS sectors, where I can apply my strategic mindset, operational insight, and leadership to drive growth and process excellence.If you are seeking an experienced operations leader with a proven track record in global service delivery, process improvement, and team development within the scientific supplies and ITES/BPS domains, let’s connect!Key Skills:Order Management | Contract Processing | Customer Service Operations | SAP SD/MM/PP| Salesforce CRM | Process Transitions | Performance Management | SLA & KPI Governance | Lean Six Sigma | Agile Foundations | Cross-functional Team Leadership | Stakeholder & Client Engagement | Resource Capacity Planning | Continuous Improvement | Business Process Services | IT-Enabled Sevices

Experience

1. Assistant Manager - Ms Contracts Processing & Assignments Program

   Tata Consultancy Services

   Aug 2021 — Present · Chennai, IN

Education

• PSG College of Arts and Science

  Master's degree, Statistics

  2001 — 2004

• S R I M B Hr secondary school, Pollachi

  Bachelors, Statistics

  1996 — 1998

Skills

• Quality Management
• Sap
• Performance Appraisal
• Supply Chain
• Team Management
• Exports Order Management
• Business Analysis
• Inventory Management
• Order Management
• Kpi Dashboards
• Sap Sd End User Skills
• Supply Chain Management
• Sla Management
• Management
• Process Improvement
• Sap Products
• Performance Management
• Operations Management
• Export
• Customer Service
• Team Leadership
• Process Analysis
• Vendor Management