Mohammed Gaus Khan
Grievance Redressal Manager | Insurance Operations | IRDAI Compliance | Escalation & Regulatory Handling | Customer Experience Specialist | Open to GCC Opportunities
- Role
- Grievance Redressal Manager at ICICI Lombard
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mohammed Gaus Khan
Grievance Redressal Manager | Insurance Operations | Escalation & Regulatory Handling | Seeking Gulf Opportunities
Experience
Grievance Redressal Manager
Nov 2025 — Present
Manage end-to-end grievance redressal process in line with IRDAI regulations and company policies• Handle escalations from regulatory bodies, CEO/MD desk, social media, and internal escalation channels• Ensure timely resolution of customer complaints within defined SLA/TAT guidelines• Investigate complex cases, identify root causes, and implement corrective actions• Coordinate with internal departments (Operations, Underwriting, Claims) for effective resolution• Maintain high standards of customer communication and satisfaction
Education
AE Kalsekar Degree College
BMS Marketing, Marketing
A.E Kalsekar Degree College
BMS (Marketing)
2018 — 2020
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