Mohammed Feroz

About Mohammed Feroz

Overview: As an IT Operations Specialist, I specialize in managing and optimizing IT operations to ensure the smooth functioning of technology systems within organizations. I possess a strong understanding of IT processes, infrastructure management, and incident response. I excel in identifying areas for improvement and implementing strategies to enhance operational efficiency and service delivery. Education Qualification:Dual Masters:Master of Science in Technology and Management from Lindsey Wilson College (USA): I acquired knowledge in areas such as project management, strategic planning, organizational behavior, and technology integration.Master of Technology (M.Tech) in Information Technology from JNTU University (India): This program provided me with a comprehensive understanding of advanced concepts and practices in information technology. Certification Achievements: ITIL Foundation: This certification validates my understanding of IT service management best practices based on the ITIL framework. Microsoft Certified Solutions Expert - Cloud Platform and Infrastructure: Microsoft Certified Solutions Associate - Windows Server: This certification validates my skills in managing and maintaining Windows Server infrastructure. Microsoft Certified Professional: This certification showcases my knowledge and skills in various Microsoft technologies and solutions. Microsoft Certified Azure Fundamentals: This certification validates my foundational knowledge of cloud concepts and Microsoft Azure services. Microsoft Certified Azure Administrator: This certification recognizes my proficiency in implementing, managing, and monitoring Azure resources and services. Expertise:My expertise spans multiple domains within the IT industry, including: IT Operations: I have hands-on experience in managing and optimizing IT operations. I possess a deep understanding of IT processes, infrastructure management, and incident response. Development: I possess programming skills and have experience in software development. Networking: I have a strong background in network troubleshooting. I am skilled in maintaining network devices, ensuring seamless connectivity, and implementing robust security measures. Business Banking: I have gained valuable experience in the business banking sector, understanding the unique technology needs and challenges faced by financial institutions. Healthcare: I have worked in healthcare IT, contributing to the implementation and management of technology solutions in healthcare settings.

Experience

1. Information Technology Business Analyst

   Salderz Inc

   Jan 2023 — Present · Eagle Bridge, NY, US

   Responsibilities:• Gathered and analyzed business requirements by working closely with stakeholders and translating them into technical specifications.• Supported project management by developing project plans, tracking milestones, and ensuring alignment between business and IT teams.• Conducted data analysis to provide insights and recommendations on business trends for informed decision-making.• Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.• Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.• Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges• Improved business processes by analyzing system requirements and implementing IT solutions.• Designed user-friendly training materials to facilitate the smooth adoption of new technologies across the organization.• Managed projects from inception through completion, consistently delivering on time and within budget constraints.• Led the implementation of Jira as a project management tool to streamline staffing operations and improve team collaboration.• Configured Jira to align with staffing workflows, creating customized project boards and issue types for effective task tracking.• Integrated Jira with Confluence to facilitate seamless documentation and knowledge sharing, enabling the team to access project documentation and updates in real-time.

Education

• BALAJI INSTITUTE OF TECHNOLOGY AND SCIENCE.

  Master of Technology (M.Tech.), Computer Software Engineering

  2013

• Lindsey Wilson University

  Master of Science - MS, Computer/Information Technology Administration and Management

Skills

• Microsoft Office
• Microsoft Excel
• Powerpoint
• Team Management
• Microsoft Word
• Sql
• Html
• Java
• C
• Teamwork
• English
• C