Mohammed Faizan Rafi
Amazon ROC | Operations Specialist | Certified Logistics & Supply Chain Professional (CLSCM) | Transportation & Network Monitoring
- Role
- Operational Specialist at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Operational Specialist
Oct 2023 — Present · Hyderabad, IN
As an Operations Specialist at the Relay Operations Center (ROC) at Amazon, I was responsible for real-time monitoring and coordination of Amazon\'s middle-mile transportation network. My role involved managing the movement of trailers between fulfillment centers, sort centers, and delivery stations to ensure timely and efficient delivery operations. I worked closely with internal teams, carriers, and on-ground associates to resolve network disruptions, mitigate delays, and optimize route planning. Leveraging data-driven tools and dashboards, I monitored performance metrics, escalated critical issues, and provided timely solutions to maintain service level agreements. This position required a high level of attention to detail, quick decision-making, and strong communication skills, all within a fast-paced, high-pressure environment that is central to Amazon’s supply chain efficiency.
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