Mohammed Fahad
Customer Service Sales Associate @Accenture
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WORK HISTORY
Customer Service Sales Associate @Accenture
Mumbai, IN
Provide first-level support via phone, email, and ticketing system (TOPdesk).* Manage mobile activations, porting, SIM replacements, and service changes.* Process hardware orders and coordinate delivery to customers.* Investigate billing issues and prepare accurate invoices.* Maintain up-to-date records across multiple systems.* Contribute to the continuous improvement of our customer service processes and procedures.* Maintaining accurate records and documentation of all customer interactions* Escalating complex issues to the appropriate teams for further investigation and resolution
EDUCATION
University of Mumbai
Bachelor of Science - BS
ABOUT MOHAMMED FAHAD
Experienced Customer Service/Service Desk/Customer Support role,with Document/Clinical Document management controller experience. A candidate with extensive experience in Lead for a Customer service role, I am highly skilled in managing inbound and outbound calls and aggravated customers,Data entry & administration work. check My solid background in outbound/Inbound customer service and backend(Data Entry)admin work has allowed me to manage teams with exceptional performance. Skilled in Market Research, Leadership, Microsoft Excel, Recruiting, Researching and Microsoft Office. Strong Customer service/Contact centre professional graduated from University of Mumbai.
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