Mohammed El Shatali
Customer Service Agent @Swissport
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WORK HISTORY
Customer Service Agent @Swissport
US
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
EDUCATION
CIHEAM The International Center for Advanced Mediterranean Agronomic Studies- Bari-Italy
Diploma of Specialized Post Graduate Studies
Al Azhar University - Gaza
Bachelor's degree
Islamic University - Gaza
Master's Degree
ABOUT MOHAMMED EL SHATALI
Dynamic and seasoned project management professional with a wealth of experience driving successful humanitarian and development projects. Over 15 years demonstrated proficiency in leading projects from inception to evaluation, particularly in support of refugee and low-income communities. Proven ability to foster effective partnerships with diverse local and international stakeholders, ensure quality coordination, strong writing and editing skills to develop compelling proposals and ensure success. Adept at delivering comprehensive training and capacity-building, specializing in project management methodologies, risk mitigation strategies, and sustainable agricultural practices including aquaponics, hydroponics, and regenerative agriculture. Eager to bring strategic leadership and innovative solutions to your team and organization. Has strong and transferable skills into different sectors bringing leadership, experience and a deep understanding of strong team management.
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