Mohammed Danyal
Service Desk Analyst @Atos
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WORK HISTORY
Service Desk Analyst @Atos
GB
EDUCATION
Birmingham City University
Computer network and security
ABOUT MOHAMMED DANYAL
I’m a Computer Networks and Security graduate with hands-on experience in IT support, infrastructure management, and cybersecurity across enterprise environments. I have supported and maintained systems for over 500 users, delivering reliable technical solutions and exceptional end-user service.My expertise spans Active Directory, SCCM, Intune, Microsoft 365, and ServiceNow, with strong skills in endpoint management, software deployment, and network troubleshooting. I’m CCNA certified and highly proficient in configuring and securing networks through VLANs, routing, switching, and IDS tools such as Snort and Suricata.Beyond support operations, I’m passionate about automation and AI integration in IT workflows. I’ve developed AI-driven systems using Python, NLP, and Large Language Models (LLMs), including a Retrieval-Augmented Generation (RAG) solution for automated lecture summarisation and a low-cost Intrusion Detection System leveraging Raspberry Pi for enhanced digital forensics.I’m now looking to contribute to forward-thinking organisations where I can combine my skills in IT support, cybersecurity, and automation to enhance system performance, strengthen infrastructure resilience, and drive innovation in enterprise technology.Core Skills:1: IT Systems & Support – Microsoft 365, SCCM, Intune, Active Directory, ServiceNow2: Networking & Security – CCNA, VLANs, Routing/Switching, Wireshark, Palo Alto, IDS (Snort, Suricata)3: Automation & Development – Python, C++, JavaScript, Git/GitHub, NLP, LLMs4: Cloud & Infrastructure – AWS, Azure, GCP5: Soft Skills – Problem-solving, communication, collaboration, adaptability
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