Mohammed Chalil

Experience

1. Principal Platform Support Engineer (Mulesoft)

   Salesforce

   Dec 2021 — Present · Bengaluru, IN

   Part of the MuleSoft Platform Support Team to assist Global MuleSoft customers with troubleshooting complex infrastructure-related issues on MuleSoft API platform. The APIs are deployed over various platforms likeo Cloudhub deployments involving AWS solutions like EC2, VPCs, Site-to-Site VPNs, Virtual Gateways, Transit Gateways, Direct Connect, VPC peerings, Elastic Kubernetes Services (EKS) and Cloudformation Stack.o Hybrid RTF environments utilizing Kubernetes deployments on gravitational, EKS (AWS), AKS (Azure), GCP (Google) or Openshift (Redhat) solutionso On-prem deployments (PCE - Private Cloud Edition) utilizing gravitational Kubernetes solutions Assist customers with complex network-related issues that involve packet level analysis on Network Loadbalancers, Application Load balancers, MuleSoft Load balancers (DLBs, SLBs), Ingress controllers (MuleSoft proprietary Edge Ingress, Nginx, AWS Ingess), Nginx proxy servers, Mule proxy servers. The troubleshooting involves extensive use of network tools like Wireshark, Netcat, MTR, IPERF, telnet, dig etc. Assist customers with MuleSoft Flex-gateway proxy solution that is deployed as Linux Services, docker containers OR Kubernetes pods Work directly with the Product Engineering team to troubleshoot complex customer issues (that require code-level changes), develop/apply bug fixes, perform feasibility studies for new enhancements etc. Assist the Customer Success Team (Solution Architects, Technical Architects, TAMs, CSMs, Sales team) with designing and implementing the best solutions to customer platform and help them with performing PoCs and Load tests. Attend sustaining meetings with the product engineering team to discuss the release details, product challenges, customer feedback etc. Develop Knowledge articles including troubleshooting steps, how-to-docs etc. for both customers and the internal team Conduct regular product training for junior team members and cross-product team members.

Education

• University of Calicut

  Engineer’s Degree

  2008 — 2012

• Darul Huda Islamic School - Al Ain, UAE

  High School

  1995 — 2008

Skills

• Switches
• Network Security
• Vpn
• Vtp
• Subnetting
• Microsoft Excel
• Windows 7
• Eigrp
• Cisco Routers
• Firewalls
• Cisco Ip Telephony Design
• Red Hat Linux
• Cisco Networking
• Network Administration
• Ccp
• Microsoft Office
• Ips
• Windows 10
• System Administration
• Microsoft Certified Systems Engineer
• Lan-Wan
• Call Manager Express
• Ubuntu
• Ids
• Vlan
• Windows Xp
• Tcp/Ip
• Cisco Call Manager
• Vmware
• Gsm
• Stp
• Wireless Networking
• Vlsm
• Wireless Routers
• Backtrack
• Ospf
• Windows Server
• Information Security
• Ccna
• Voip