Mohammed Azar
Team Leader at Digitide
- Role
- Operations Team Lead at Digitide
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Mohammed Azar
I have Four Year Experience In Team Leader Operation in NBFC & BFSI Call Centre Outbound Voice Handling With Tamil Nadu & Kerala States.Achievements Control on Attrition Retention Management given People samurai Award
Experience
Operations Team Lead
Jun 2024 — Present · Chennai, IN
Roles and responsibilitiesHandling IDFC BKT X Portfolio Outbound Collection team Strength 40Employee Handling Tamil Nadu & Kerala States.Day wise Activity APR,threshold Report Review,Shrinkage Control,Product level DRR Requirement Overal Requirements SDLM/Best MonthPerformance compare Current Month performance discussCalling Strategy Plan Priority Run at peak hours will Get more Conversationsopearation will give calling strategy to MIS teamCall Auditing/Live Call Barging Bottom performers/weekly Call Audit TGT/Bestcall play to EmployeeExternal Call Callibration/Internal Call Callibration with ClientHourly Base Track Employee Performance & Monitor RTM on DashboardQuality/ Training Team involvement to Refresh training bottom employee Everyday/Call listening session Conduct weeklyDRR vs Achievement /Milestone Tracking hourly & Improve Plan discussIncentive/ Rewards Motivate to Employee to achieve
Education
Meenakshi Krishnan Polytechnic College - India
Diploma of Education, Electrical and Electronics Engineering
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