Mohammed Azamazher

WORK HISTORY

EDUCATION

ABOUT MOHAMMED AZAMAZHER

Responsible for liaising directly with customers & vendors • Maintaining customers focus on all times and answering to customer’s enquiries by attending Calls & Emails using standard guidelines • Taking ownership of complaint and queries and proactively following through to resolution • Maintaining job related MIS • Ensuring that all customers’ queries are well-investigated and resolved and escalating queries if appropriate to supervisor • Validating EXIM on regular basis & ensuring the freight rates, vessel schedules, required transportation services etc are given accordingly • Responsible for ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost • Maintain and file all records in accordance with company procedure • Constantly review working processes with carriers and transport companies to ensure best practices, but also that fees charged are in line with competitors