Mohammed-Azam Khan
Security Operations Manager @Heathrow
Signup · Get unlimited contacts
WORK HISTORY
Security Operations Manager @Heathrow
London, GB
leading day-to-day security, managing teams, ensuring compliance with regulations (CAA/DfT)-overseeing passenger processing, handling incidents, conducting risk assessments, and driving continuous improvement for safety and customer experience across terminals, airside, and perimeter areas, balancing security with operational flow. Core ResponsibilitiesOperational Leadership: Overseeing security personnel, managing shifts, and ensuring performance targets are met for passenger processing (SLA) and security standards.Incident Management: Leading rapid response to security incidents, coordinating with police and airport authorities, and conducting post-incident debriefs.Compliance & Risk: Ensuring adherence to UK aviation security regulations (DfT/CAA), conducting risk assessments, and implementing mitigation strategies.Performance & Improvement: Monitoring security systems (CCTV, alarms), using data (PowerBI, Excel) for performance trends, and driving continuous improvement initiatives.Stakeholder Collaboration: Working with internal teams (training, compliance, operations) and external agencies (police, airlines, intelligence) for a unified security approach.Customer Experience: Ensuring security processes align with delivering seamless, positive experiences for all airport users. Key Focus AreasAirside & Airfield Security: Proactive operational delivery for secure access and integration between terminals and the airfield.Terminal Operations: Managing security within terminals, from screening to congestion control.Team Management: Coaching, performance management, and developing large, multi-disciplinary security teams. In essence, they are pivotal in maintaining the integrity of Heathrow\'s security while ensuring operational efficiency and a positive passenger journey, acting as a key link between frontline staff, management, and regulatory bodies.
EDUCATION
Middlesex University
Bachelor of Arts, Accounting and Finance
ABOUT MOHAMMED-AZAM KHAN
Results-driven Operations Manager with 12+years of experience leading large-scale aviation security and operational teams at one of the world’s busiest airports. Recognised for delivering operational transformation, managing complex risks and crises, and ensuring full regulatory compliance while maintaining exceptional standards of safety, security, and passenger experience.Experienced in leading cross-functional teams in high-pressure environments, driving strategic initiatives, and embedding continuous improvement. Strong background in aviation compliance, CAA/DFT Audits, stakeholder engagement, organisational design, and people leadership, with a proven ability to improve performance, culture, and employee engagement.Expert in end-to-end people strategy, including recruitment, learning and development, succession planning, and talent management. Known for achieving measurable improvements in service delivery, operational efficiency, and team performance through collaborative and innovative leadership.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.