Mohammed Aslam Shaik

About Mohammed Aslam Shaik

A technocrat with over 12 years of IT experience in VoIP Administration, IP Telephony…

Experience

1. Tac Engineer

   Cisco

   Dec 2013 — Present

   Working as a Backbone TAC Engineer, handling all types of issues related to Collaboration productsCisco Unified Communications Manager(CUCM):• Hands on experience on CUCM versions 9.X,10.X, 11.x and 12.x• Deploying and Handling issues related to New installations, upgrades and migrations• Experience on Enterprise Licensing Manager, Prime collaboration Manager and handling issues related to Licensing• Troubleshooting platform related issues like Database replication, High CPU, CCM, CTI service crash, Core Dump issues• Securing the cluster and handling issues related to CUCM security• Troubleshooting phone registrations issues of Cisco IP phone modes 69xx, 79xx, 89xx, 99xx, 78xx and 88xx• RTMT trace reading, log analysis of issues related to call control protocols SIP, H323, MGCP, SCCP• Configuration and troubleshooting issue related to Gateways [ MGCP, SIP, H.323]• Troubleshooting issues related to call routing internally and through the Gateway• Troubleshooting the issues with ISDN PRI [ T1 & E1]• Debugs on the Gateways to isolate the Root Cause of the issue• Deployments, upgrades and migrations through Prime Collaboration deploymentCisco Unity Connection(CUC):• Implementation/Installation of Cisco Unity connection versions• Integrating with CUCM with SIP and SCCP integration• Integrating and troubleshooting unified messaging (Single Inbox and Office365)• Worked on port status monitor, cobras, message shuttle,• Having knowledge on digital networking (Legacy and Https)Cisco Unified Presence Server (CUPS):• Implementation/Installation of Cisco Unified Presence Server• Integrating and troubleshooting issues related integration with CUCM• Configuring DNS and integrating with LDAP• Deploying Jabber clients with Instant Messaging and desk phone control mode featuresTelepresence:• Implementation/Installation of immersive and non-immersive endpoints• Having knowledge of TMS, Acano and MRA • Troubleshooting of telepresence endpoints

Education

• V.R.S & Y.R.N. College

  Bachelor of Science (B.Sc.)

Skills

• Unity Connection
• Wireless
• Cisco Voip
• Cisco Technologies
• Technical Support
• Cisco Call Manager
• Video Conferencing
• Media Gateways
• Virtualization
• Signaling Protocols
• System Deployment
• Voip
• Unity
• Gatekeeper
• Cucm