Mohammed Asif Shaik

About Mohammed Asif Shaik

Engage and liaise with stakeholders/ Quality Managers to identify business, technical, status update and dashboard reporting requirements • Coordinate content quality activities with regional business unit teams and quality managers to drive improvements in error reduction through prevention and quick resolution. • Creating weekly, monthly, quarterly reports, there by effectively managing client metrics • Plan, prioritize and coordinate work requests from various stakeholders and set clear expectations. • Develop innovative solutions to prevent content and product data errors from being visible to the end customer in new and exciting ways. • Identify process gaps, resolve them proactively and develop/ evolve SOPs as required • Identify and develop automation opportunities to accelerate error find/ fix rates as well as error prevention. • Effectively provide detailed information on root cause analysis, actions needed to resolve and customer impact for online content errors. • Coach and guide the team towards business and customer- centric quality goals. • Help create and maintain online quality processes for all online properties Identifying process improvements for quality audits and error resolution for online properties.

Experience

1. Senior Analyst

   Novartis

   Aug 2021 — Present · Hyderabad, IN

   Delivering projects and leading internal customer expectations across multi-channel marketing analytics, Portfolio Analytics, Targeting and Segmentation, Predictive Analytics, Resource Allocation and Optimization Build and deliver customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc.) and drive excellent customer satisfaction. Deliver advanced analytical and statistical solutions for various projects related to promotion evaluation, multi-channel marketing (MCM) campaign design, return on investment (value) analysis, resource allocation, segmentation, targeting, and other ad-hoc business questions Support exploratory research to identify new areas of application of advanced analytics/data science in providing improved decision-making support. Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services. Automation of project codes and development of front-end delivery solutions. Support in creation and maintenance of standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs within the function. Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets, etc.

Education

• Osmania University

  Master of Business Administration

  2009 — 2011

• Osmania University

  Bachelor of Science

  2006 — 2009