Mohammed Ashraf Khan
Trainee Engineer at NSEIT | Data Analyst | Python, SQL & Machine Learning | Tableau & Power BI Expert | AWS Certified Cloud Practitioner | Data-Driven Problem Solver.
- Role
- Production Support at Nseit Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mohammed Ashraf Khan
Production Support Engineer with hands-on experience in application support, production…
Experience
Production Support
Aug 2024 — Present · Mumbai, IN
Provide L1 production support for enterprise and banking applications, ensuring high system availability, stability, and performance.Monitor application health, server performance, and database activity using monitoring tools, system logs, and alerts.Troubleshoot application errors, database issues, and server performance problems in live production environments.Perform Root Cause Analysis (RCA) for incidents and implement corrective actions to prevent recurrence.Manage incident tickets, SLA tracking, and escalation handling while coordinating with development and infrastructure teams.Deploy and maintain applications on Apache Tomcat and JBoss application servers in Linux and Windows Server environments.Support application deployments, migrations, version upgrades, and system capacity improvements.Conduct production monitoring, log analysis, and health checks to ensure operational stability.Coordinate with vendors, infrastructure teams, and application teams for issue resolution and production enhancements.Technologies:SQL | PostgreSQL | Linux | Windows Server | Apache Tomcat | JBoss | Grafana | AWS
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